4 hour activation

Your new B-VPS service will be activated within 4 hours when you pay your first invoice using credit card or PayPal, which means you can start setting up your new B-VPS very soon.

24/7 eTicket support

If you've got a problem and you haven't been able to solve it for yourself, our Customer Care team are available via eTicket 24 hours a day, 7 days a week.

Who owns the network and hardware?

Some web hosts buy servers from other web hosts who actually own the hardware and operate the network, which gives them very little control over the quality of service. We own and operate our own network, and own all of our own hardware.

Is the technical support outsourced?

Many "local" web hosts outsource their technical support overseas, which often presents language barriers and a lack of clear understanding. All of our staff are Australian and here to help you 24/7.

Is there a money-back guarantee?

Not happy with the service? Believe it or not, some web hosts won't offer you a refund. Outrageous! We offer all customers a full 30 day money back guarantee, and the ability to refund any unused prepaid portions.

What self service facilities are available?

Having the ability to fix common problems yourself saves you from a frustrating wait to your support tickets. We give our customers access to the world's best self service facility for fixing dozens of common technical issues.